It is really important to us that you have an excellent experience at FSB. This includes your experience with your academic studies, any additional support you receive, the facilities we provide, your interactions with our staff, and how well you feel we have prepared you for your future goals in employment or further study.

Therefore, we have multiple ways for you to make your voice heard and tell us when we are doing well and when there is something we need to improve.

The quickest and best way to resolve a problem is to come and talk to us. You will be guided as to where to go for help and our Student Support, Academic Support, Personal Academic Tutors, and lecturers are all there to support you with your studies and any other issues that you are facing. If you feel that we haven’t heard you or you are not satisfied with the response, then you can make a formal complaint through our Student Support team.

There are other ways to get your voice heard too. Each class will be assigned at least one Student Representative and they can liaise between the students of the group and the lecture to provide anonymous feedback and requests, such as to ask for further information on a subject they are struggling to understand. Periodically, we may ask the Student Reps to gather feedback from everyone in the class to tell us how you are all getting on and if everything is going ok.

We will also conduct surveys from time to time on different things like your modules, or student support services, or your overall experience. Indeed, in your final year, everyone is asked to complete the National Student Survey and the results of these are published on the Office for Students website.

Everything that is told to us as part of the feedback from the Student Reps, or from the Student Surveys, is completely anonymous so please feel like you can tell us anything.

FSB also has a Students’ Union which is another way in which people, elected by you, can work together with us to provide feedback, ensure that the voice of the students is heard and protect the rights and interests of all of the students at the School. More information on our Students’ Union can be found on our Students’ Union page here https://fsb.ac.uk/student-union/