The complaints and appeals procedures listed below are only for individuals who are applying to study at the Fairfield School of Business; they do not apply to current students.
Prospective students can submit an appeal by completing the Admissions Appeal Form available by clicking here.
Prospective students must appeal within 20 business days of receiving a decision on their application. The Admissions Panel will consider an appeal if the prospective student proves that:
- In case of a dispute between the published admission criteria and the admission decision
- Administrative or procedural errors when processing the application
- Emergence of information that may have influenced the decision and was not available at the time of the initial decision or was provided by the prospective student but was not considered by the School
- The School has not followed its normal procedures or applied them fairly, and this has had a material impact on the decision of refusal.
The Admissions Panel responds to the prospective students’ appeals in writing, usually within 10 business days. If a response is delayed, the prospective student will be notified of the reason for the delay.
Informal Complaint Procedure
FSB is devoted to solving admission queries fast and informally. Firstly, the prospective student must discuss their complaint informally with the Admissions Officer. If the prospective student is unsatisfied, then the formal complaints and appeals process will apply.
Prospective students should normally raise the matter within 10 working days of the action.
Formal Complaint Procedure
If the complaint is not resolved to the satisfaction of the prospective student through this informal means with the Admissions Officer, the complainant should by all means submit the Admissions complaint form which is available by clicking here.
The complaint form should be completed and submitted correctly and should include copies of all previous correspondence; and explain why the prospective student remains dissatisfied and the intended outcome.
The Senior Admissions Officer shall investigate the complaint with relevant staff, if it is deemed necessary, and reply within 10 working days.
If the prospective student continues to be dissatisfied with the Senior Admissions Officers’ response, the applicant may then write to the Admissions Manager. The Principal will be made aware of complaints escalated to this level.
The response from the Admissions Manager is considered final.
Requesting feedback on a rejected application
All FSB prospective students should expect and receive fair and equitable treatment from all FSB employees in the application and registration process.
Decision-making will be fair and transparent and prospective students have the right to receive detailed decision feedback on their application upon request by emailing email@example.com
The prospective student is required to request feedback on a rejected application within 10 working days of the School’s communication of the unsuccessful application.
The Admissions Manager will provide general feedback to the prospective student within 10 working days from the date of the request.
More Information can be found by downloading our Student Recruitment and Admissions Policy which can be found here .