Applicants may submit a complaint if they feel unsatisfied by their experience during the admissions process, because of their treatment by a staff member, due to equipment or facilities and for any other reason related to admissions.
Complaints must only be made by applicants, except in special circumstances.
The applicant should first raise their complaint informally with the Admissions Officer.
If the applicant is unable to resolve the complaint informally they should submit a complaint form available on the College’s website and from the Admissions Office.
A Senior Admissions Officer will acknowledge in writing receipt of the complaint. The Senior Admissions Officer will then investigate the complaint and submit a written response to the complainant within 10 working days from acknowledgement of receipt of the complaint.
If the applicant is still dissatisfied with the outcome of the Senior Admissions Officer’s investigation, the applicant may further write to the Director of Admissions.
The Admissions Director’s decision upon investigation of the complaint will be considered final.
For information, relating to our complaints procedure. Please refer to section 13 of the Admissions Policy.